City of Sacramento - City to Customer (C2C)

	City to Customer
	(C2C)

Untitled Document

Governmental Affairs | City to Customer | E-Government | Legislative Affairs | City Public Information

The City of Sacramento is committed to providing accountable, transparent, fair and streamlined services to our customers. To this end, the ‘City to Customer’ program, City COMPASS, was developed to focus on developing a culture that is based upon: a) raising the bar on customer service through culture change, b) encouraging employees to become problem solvers rather than regulators, c) streamlining programs and processes for efficiency, d) improving organizational structures, and e) promoting an appropriate regulatory environment. In support of these strategies, several improvements for customers are underway such as:

Implementing the 311 Call Center – Your City, Your Call
Enhancing the City’s website for easy navigation and access to information
Online payment options for City services
City E-News
…and more

For customer service questions, call 311 (outside the City, 916-264-5011) or send an e-mail.

For information on the C2C program, email:
Michelle Heppner, Special Projects Manager
915 "I" Street, 5th Floor, Sacramento,CA 95814